Dufry is a leading duty-free retailer with more than 2,300 sites worldwide. Alkira was engaged to support Dufry to modernise their global network, and drive a step-change improvement in flexibility, speed of implementation, operation and support.
Alkira defined a target operating model for Dufry’s global network based on SD-WAN / SASE architecture, managed via a “single pane of glass” to simplify network management and operation.
Alkira performed a review of the ServiceNow implementation with a focus on improving user experience, workflows and processes, providing a prioritised implementation plan.
