Alkira developed an Operating Model for the Command & Control Centre to improve real-time situational awareness, issue management, coordination and continuous improvement.
‍

Alkira scope

• Defined the core service management processes adapted for post & logistics needs including Issue & Major Issue Management, Change Management, Problem Management, Service Transition and Communications.
• Defined the tooling requirements including service management, ChatOps, Collaboration & workforce management.
• Supported the design of the C3 operating space.

‍

C3 Operating Model Scope

• Services
• Stakeholders
• Organisation
• Service Level Agreements
• Processes
• Communications
• Support Tools
• Implementation approach